As the Store Manager for a company-owned Hallmark Gold Crown retail store you are empowered to manage the store and your team to deliver on sales, people, IAT, customer service goals and store standards using the many tools and resources provided. The primary goal is to exceed sales plan for the store and to manage all operational aspects in a successful manner. You will effortlessly connect with our caring customers to support their relationship building and to earn their loyalty and return visits to your store, while inspiring your team to do the same.

WHO YOU ARE:

• A highly effective manager, trainer, coach and motivator capitalizing on your strong retail leadership experience.
• A collaborator, innovator and team leader. You lead, influence and develop exceptional relationships with our customers, and store, corporate and vendor partners.
• Your approach to connecting and communicating with others is comfortable and authentic.
• A highly capable visual merchandiser with a passion for translating our brand in a way that feels natural, organic and local.
• A tech savvy retail leader with strong proficiency in using point of sale systems, hand-held devices and Windows operating systems.
• A highly motivated individual who thrives in an ambiguous and ever-changing environment – someone always up for a challenge and inspiring others to learn and think differently.

THE STORE MANAGER BRINGS HALLMARK’S MISSION TO LIFE BY:

• Ensuring the store meets and exceeds sales goals and identified retail metrics, including but not limited to, IAT, shrink, customer reward program, payroll, and customer service.
• Developing and delivering effective training to elevate the team to care, connect, sell and service all customers and earn their return business. Making your store one that consumers think of first.
• Coaching and developing in a way that team members will thrive, achieve and connect with our consumers.
• Successfully develop and execute in-store events and services with the local community as a center point.
• Successfully manage all daily store operations and other opportunities/projects as requested.

HALLMARK BELIEVES IN ENRICHING THE LIVES OF OUR EMPLOYEES BY OFFERING BENEFITS PROGRAMS TO HELP YOU:

Take care of you and yours:

• Eligible for medical, dental, vision and flexible spending/health saving accounts.
• Short term disability and long term disability.
• Eligible for life, supplemental life, dependent life and voluntary accident insurance.
• Employee Assistance Program offering emotional support, work-life solutions and financial resources.
• Hallmark offers discounts on child care.
• Adoption assistance of up to $5,000 per child
• Elder care counseling and referral programs.

Save for your future:

• Savings/401(K) plan with 3% company match.  Store Managers are part of the Affiliates Savings Plan which offers a 50% company match on employee contributions up to 6%.
• Investment assistance

Enjoy your time:

• Paid Time Off
• Six paid holidays annually

 And More!

•  Manager bonus program
• 40% shopping discount on all merchandise purchased in a CSG store
• Hallmark’s volunteer recognition program (VIP)
• Hallmark’s Matching Gifts to Education Program
• As well as a variety of discounts made available by participating businesses including travel, computers, and tax preparation

BASIC QUALIFICATIONS:

In order to be considered for this role, the following is required:

• A high school diploma, GED, equivalent or higher.
• 1+ year of retail experience.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds; i.e., fixture parts and cartons.

PREFERRED QUALIFICATIONS:

Your resume and application will stand out if you have:

• 3+ years of retail store manager experience with a dynamic and complex specialty retailer.
• Leadership and interpersonal skills - the ability to train and motivate employees.
• Business acumen to reach established financial goals.
• Strong verbal selling skills.
• Organizational and time management skills.
• Flexibility - the ability to adapt to change.
• A strong sense of urgency.
• Technical proficiency with computers, Microsoft Word, Excel and ability to learn new technology quickly.