Jobs in this category are responsible for: selling and servicing customers within one or more departments including Home Improvement, Lawn and Garden, Tools, Sporting Goods; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.

• Takes ownership for enhancing the customer experience
• Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones)
• Leverages technology in order to facilitate the customer experience
• Completes customer transactions accurately and efficiently at point-of-sale
• Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program)
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities)
• Educates customers on our Satisfaction Guaranteed return policy
• Assists in resolving customer issues
• Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours 
• Adheres to merchandise protection standards
• Uses basic internet navigation to access and print information/reports
• Performs other duties as assigned
• Basic reading, arithmetic, writing and oral communication skills
• Basic internet navigation